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Maintenance Operations

Birch Management. believes a properly maintained property is the best way to maximize the return of the investment. We adhere to both the NC Residential Rental Agreements Act and the International Property Maintenance Code. Through our partner, Triad Maintenance Services, LLC, we provide prompt and quality performance of all maintenance requirements. Triad Maintenance Services is a NC Licensed General Contractor. All vendors we hire must carry both general liability and worker's compensation insurance to protect all parties.

How is a request for routine maintenance submitted?

In compliance with the NC Residential Rentals Agreement Act, all maintenance requests must be in writing and can be submitted by any of the following:

  • Directly through our website
  • By downloading our Maintenance Request Form and Faxing it to 336-272-2575 or Bringing it to our office
  • By filling out the Maintenance Request Form at our office
Does Birch Management work with Homeowners Associations?

Birch Management does work with HOAs for maintenance items covered by the Association.

How are emergencies handled?

If the emergency is life threatening, dial 911. If other emergencies occur, the resident is provided with a detailed list of approved emergency maintenance providers as specified by the client.

What is classified as an emergency?

Anything that endangers life or poses severe damage risk to the property if not corrected immediately qualifies for emergency service. Our emergency services operators have a specific list of items that are covered. Items outside of these items will not be handled as emergencies.

What maintenance is a resident responsible for?

The resident is required to keep the property in neat and clean condition and to perform minor repairs per the terms of the lease.

What maintenance is a landlord responsible for?

Under the NC Residential Rentals Agreement Act, the landlord must keep the property in fit and habitable condition.

What about smoke detectors and carbon monoxide detectors?

The NC Residential Rentals Agreement Act mandates that the smoke/ carbon monoxide detectors be tested and batteries replaced immediately prior to the occupancy of a property. Birch Management, Inc performs this test in compliance with the law and adds documentation to our records for the protection of our clients. Our company policy prohibits our owners from performing this compliance inspection.

What if a resident wants to change the locks to the home?

Locks are changed immediately prior to each new resident moving in. Should the resident desire to change them during tenancy, they must first receive written approval from our office by submitting the Resident Lock Change Request Form. The work must be done by a licensed locksmith and three keys to each new lock must be provided to our office within 24 hours of the work being done.

What if the resident wants to paint or perform maintenance work themselves?

Any and all work requested to be done by a resident must be submitted in writing and have written consent by Birch Management prior to the work being done. This includes work relating to painting, carpeting, landscaping, wallpaper, fixtures, and any structural work.

What is the turnaround time for maintenance request?

There are many factors that go into each request and we cannot set a firm schedule. However, we typically contact the resident the same day we receive the request to assess the situation and determine the proper course of action. Our goal is typically no more than a 5 business day completion.

What if an owner wants to perform all of the work on their property?

Owners have the option of performing all maintenance items themselves. Please click here for a link to our release of maintenance. Birch Management will not participate in “partial repairs” where the owner does some items and Birch Management performs others. Should we be requested to meet owner's contractors, there will be a charge for this additional service. Experience has proven that our contractors can perform maintenance items faster, more competently, and less expensively than most comparable contractors in the business. Additionally, we do not utilize the services of any contractor that is not fully insured, including general liability and worker's compensation.

Do you offer a preventative maintenance program?

Yes, we have a fully comprehensive preventative maintenance program, including many components of the investment property. Here are a few links to some of the options offered:

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